Asia eHeads » Jobs http://asiaeheads.com Asia's eTrading Industry Career Board Fri, 13 Jan 2012 04:42:37 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Support 2 Analyst (GSD 2) ( FULL TIME ) http://asiaeheads.com/job/support-2-analyst-gsd-2/ http://asiaeheads.com/job/support-2-analyst-gsd-2/#comments Fri, 13 Jan 2012 04:41:01 +0000 shiyin.tang http://asiaeheads.com/job/support-2-analyst-gsd-2/ Company: Patsystem

Location: 10th Floor Nihonbashi Duplex B’s, 9-17 Nihonbashi Kobuna-cho, Chuo-ku, Tokyo 103-0024 - Tokyo - Tokyo - Japan

Website: http://www.patsystems.com/

Description:

MAIN ACTIVITIES: All support is provided through remote connectivity to customer installations and with this access, GSD are able to provide temporary and permanent software fixes, log file analysis, software upgrades and general system monitoring. The application support requires a thorough understanding of electronic Futures trading.  Patsystems customers trade on most of the principle derivatives [...]

Requirement:

SKILLS/ EXPERIENCE REQUIRED:

The following attributes are essential:

Unix

Candidate will need to have strong Unix troubleshooting skills.  Skills needed include installation and configuration of Solaris/Linux O/S, system monitoring, faultfinding, understanding simple shell scripts.

Windows

Candidate will need to have a good understanding of how to install, configure and troubleshoot Windows Server (2000/2003). Additionally the candidate must have strong Windows troubleshooting skills.

Networking

The candidate must posses a good general understanding of TCP/IP. Skills required include the understanding of IP addressing and simple routing over Windows and Unix servers and basic network troubleshooting.

Communication Skills

The candidate must possess very strong spoken and written communication skills in both English and Japanese. The calls and mails dealt with by GSD are complex and wide ranging so it is a key requirement to be able to identify from a written or verbal description, the severity and source of the issue. Reassuring customers when they call with production issues is also a very challenging task and being able to interact with them and make them feel confident that the issue is in hand is a demanding but also vital skill. Candidate will be comfortable working in a multi-cultural environment across multiple countries and time zones.

IT Helpdesk Experience

Candidate must have significant previous IT helpdesk experience supporting customers in both English and Japanese (i.e. managing helpdesk calls, keeping customers updated and escalating where necessary). This experience needs to include a significant remote support component.

The successful candidate will also need to possess at least one of the following:

Market Knowledge

Display a strong understanding of electronic derivatives trading and have an understanding of the major derivatives exchanges. As this is such a broad category, it is hard to be specific, but to qualify in this respect the candidate must have a good understanding of the various exchange connectivity methods and trading terminology.

Application Support Knowledge

To have supported a server based mission critical application. They need to have demonstrated an ability to learn a complex piece of software (not Excel, Blackberry, Exchange rather more specialist) and support users on it. Ideally this would be some sort of trading package but not necessarily.

COMPETENCIES:

We are looking for a candidate with the following skills and experience:

  • Good team worker
  • Able to organize own work and demonstrate good judgement in prioritising.
  • Able to handle conflict with dissatisfied customers
  • Capable of building and maintaining customers’ confidence
  • Good attention to detail and focussed on getting things right first time
  • Committed to resolving problems for customer, even at personal inconvenience.
  • Outstanding English and Japanese written and verbal communication skills.


How to apply:

If interested, kindly submit your resume to shiyin.tang@patsystems.com.

Please note that only shortlisted candidates will be notified.

]]> MAIN ACTIVITIES:

All support is provided through remote connectivity to customer installations and with this access, GSD are able to provide temporary and permanent software fixes, log file analysis, software upgrades and general system monitoring.

The application support requires a thorough understanding of electronic Futures trading.  Patsystems customers trade on most of the principle derivatives Exchanges. These include TSE, OSE, TOCOM, Liffe, Eurex, Chicago Board of Trade (eCBOT), and Chicago Mercantile Exchange (CME). In order to provide a good quality of support a good understanding of the different products, order types, trading mechanisms and exchange connectivity is necessary. Trade investigations require a sound knowledge of SQL as Oracle database queries are often undertaken. We also represent our customers when liaising on their behalf, directly with the Exchange.

Support Activities:

  • Take ownership of customer technical issues managing them through to resolution – including post mortem for improvement ideas.
  • Ensure customer contacts are kept updated on ongoing issues in line with severity of problem.  
  • Work with other GSD locations and GSD management to ensure that customers get one, consistent, view of Patsystems
  • Adhere to team and company procedures for performing work and maintaining records. Contribute to the improvement of working procedures and systems.
  • Ensure feedback is presented in a professional and accurate way.
  • Provide an effective handover at the end of each shift to GSD London and receive handover from GSD Chicago at the start of each day.
  • Maintain an understanding of customer environments and architecture.
  • Perform Work Requests such as installations, upgrades and contract configurations.
  • Identify process and procedural improvements for GSD relating to upgrades / operational practice.
  • Sanity check new major releases to ensure all documentation / software and configuration files are all fit for production.
  • Provide Operational input for all SDS signoff of new released components.

HOURS OF WORK:

GSD provides a 24×6 ‘follow the sun’ support model using 3 shifts across the Asia Pacific, UK and US. GSD shifts follow our EOD/SOD period defined in GMT and will therefore move to align with London DST changes.

The Support Analyst will work on an equal rota basis Monday through Friday. Currently, the day shifts are 7.5 hours with support teams covering from 08:00 – 20:00 Tokyo time Monday to Friday.

There is also a requirement for scheduled weekend work. This essential work usually involves remote upgrading of customer’s software. Engineers are typically required to work an average of one day per month, paid at weekend overtime rates.

]]> http://asiaeheads.com/job/support-2-analyst-gsd-2/feed/ 0 Support 1 Analyst (GSD 1) ( FULL TIME ) http://asiaeheads.com/job/support-1-analyst-gsd-1/ http://asiaeheads.com/job/support-1-analyst-gsd-1/#comments Fri, 13 Jan 2012 04:37:03 +0000 shiyin.tang http://asiaeheads.com/job/support-1-analyst-gsd-1/ Company: Patsystem

Location: 10th Floor Nihonbashi Duplex B’s, 9-17 Nihonbashi Kobuna-cho, Chuo-ku, Tokyo 103-0024 - Tokyo - Tokyo - Japan

Website: http://www.patsystems.com/

Description:

GSD is composed of two teams of support staff, which combine to provide first, second and third line software support for the Patsystems applications running on our customer sites. The teams work closely together and are well integrated, however the role of first line support concentrates on the following activities: ·         Provide the initial point [...]

Requirement:

Essential

·         Previous IT helpdesk experience i.e. managing helpdesk calls, keeping customers updated and escalating where necessary

·         Excellent English & Japanese communications skills, both verbal and written

·         Good basic IT understanding, very familiar with Windows platform

·         Good application support experience with a proven ability to learn new and complex software applications

·         Significant experience offering remote IT support

Experience of the following would be an advantage

·         Knowledge of electronic derivates trading

·         Experience working shifts

·         Mandarin, Cantonese, Malay or Korean language skills

COMPETENCIES:

  • Good team worker
  • Able to organize own work and demonstrate good judgement in prioritising.
  • Able to handle conflict with dissatisfied customers
  • Capable of building and maintaining customers’ confidence
  • Good attention to detail and focussed on getting things right first time
  • Committed to resolving problems for customer, even at personal inconvenience.
  • Outstanding English and Japanese written and verbal communication skills.

 



How to apply:

If interested, kindly submit your resume to shiyin.tang@patsystems.com.

Please note that only shortlisted candidates will be notified.

]]> GSD is composed of two teams of support staff, which combine to provide first, second and third line software support for the Patsystems applications running on our customer sites. The teams work closely together and are well integrated, however the role of first line support concentrates on the following activities:

·         Provide the initial point of contact for Patsystems customers. This involves taking calls and emails from customers covering a wide variety of software issues and queries. This is the key activity for this post and first line analysts have very close working relationships with our customers.

·         To be the initial point of escalation for serious issues whether caused by software, hardware or exchange issues. When there is a serious trading issue it is essential that the GSD, the customer and often the exchange work closely and efficiently together to provide a rapid and effective resolution.

·         Keeping the customer updated whilst issues are being investigated is a very important aspect of first line support. First line support is the interface to our customers during issue resolution.

·         Work with, and co-ordinate between, different Patsystems teams in multiple locations to be proactive in resolving customer problems.

·         To become an expert in the Patsystems trading front ends and risk management solutions and be able to troubleshoot issues, answer questions and recreate software faults.

·         To become an expert using the Patsystems System and Risk Administration (SARA) software.

·         To be involved in the Patsystems third party API conformance program.

All support is provided through remote connectivity to customer installations and with this access, GSD are able to provide temporary and permanent software fixes, log file analysis, software upgrades and general system monitoring.

]]> http://asiaeheads.com/job/support-1-analyst-gsd-1/feed/ 0 Technical Relationship Manager ( FULL TIME ) http://asiaeheads.com/job/technical-relationship-manager/ http://asiaeheads.com/job/technical-relationship-manager/#comments Fri, 13 Jan 2012 04:32:33 +0000 shiyin.tang http://asiaeheads.com/job/technical-relationship-manager/ Company: Patsystem

Location: 10th Floor Nihonbashi Duplex B’s, 9-17 Nihonbashi Kobuna-cho, Chuo-ku, Tokyo 103-0024 - Tokyo - Tokyo - Japan

Website: http://www.patsystems.com/

Description:

The team is comprised of a number of TRM’s each with their own allocated customers and specific team duties but with a responsibility to ensure that all customers are serviced correctly. The main responsibilities of the role include: ·         To provide a single point of contact with Patsystems for Clients on a continuing basis in [...]

Requirement:

·        Organising software projects including installations and upgrades

·        Excellent English and Japanese communications skills, both verbal and written

·         Good basic IT understanding

·         Experience of IT service desks

·        Basic understanding of network environments

·        Understanding of trading systems, exchanges and derivatives market would be an advantage  

·        Excellent verbal and written communication skills

·        Excellent listening skills

·        Comfortable working in a multi-cultural environment across multiple countries and time zones.

·         Good team worker

·        Able to organize own work and demonstrate good judgement in prioritising.

·        Able to handle conflict with dissatisfied customers

·        Able to tackle requests and problems in a logical and organised way

·        Capable of building and maintaining customers’ confidence

·        Good attention to detail and focused on getting things right first time

·        Committed to resolving problems for customer, even at personal inconvenience.



How to apply:

If interested, kindly submit your resume to shiyin.tang@patsystems.com.

Please note that only shortlisted candidates will be notified.

]]> The team is comprised of a number of TRM’s each with their own allocated customers and specific team duties but with a responsibility to ensure that all customers are serviced correctly. The main responsibilities of the role include:

·         To provide a single point of contact with Patsystems for Clients on a continuing basis in respect of technical and operational matters

·         To co-ordinate the installation and upgrade of service components to meet the requirements of the client in accordance with agreed procedures

·         To provide technical advice to the client in all aspects of service deployment and delivery including changes resulting from external factors like Exchanges

·         To conduct periodic proactive Service Management reviews with clients in conjunction as required with Operations and Account Management personnel

·         To understand the technical infrastructure of the client, get to know their operation and personnel, be proactive in project and cycle management as well as creating a sense of urgency and ensuring Patsystems technical resources are aligned with the needs of the client.

 

·         To understand the development roadmap for new service functions and systems and how each will impact the client installation

·         To ensure that there is appropriate and regular communication with the client. Conduct frequent service reviews to monitor for problem trends and identify needs

·         To champion the client’s issues and concerns within Patsystems

·         To co-ordinate closely with the client’s Account Manager to support commercial objectives

·         To provide incident management for high severity problems

·         To undertake technical diagnostics, patching and software upgrades where relevant Identify process and procedural improvements for GSD relating to upgrades / operational practice.

 

Pre Sales Activities

To provide the Sales and Account Management team with technical support during the sales cycle. This may require technical service presentations, the drafting of technical quotations and advice on configuration management, availability management, and installation.

 

General Activities

·         To provide project management expertise

·         To provide peer review duties for documentation

·         To provide guidance / training to other Patsystems staff as necessary

·         To undertake Exchange Liaison or Technical Specialist duties as assigned

·         To work in conjunction with all sections of Customer Operations to ensure that Quality of Service deliverables are achieved

·         To provide support as required to Sales, Development, Account Management and Finance to discharge their duties

·         Contribution to the design and development of new Operations practices and procedures to achieve the overall objectives of Customer Operations

]]> http://asiaeheads.com/job/technical-relationship-manager/feed/ 0 Tradebook Sales Representative ( FULL TIME ) http://asiaeheads.com/job/tradebook-sales-representative/ http://asiaeheads.com/job/tradebook-sales-representative/#comments Fri, 02 Dec 2011 02:27:36 +0000 Asia eHeads http://asiaeheads.com/?post_type=job&p=117 Company: Bloomberg

Location: Hong Kong

Website: http://bloomberg.net

Description:

Bloomberg Tradebook is currently looking for a highly motivated, self-driven sales professional to join its rapidly expanding sales force in Asia. Bloomberg Tradebook is a global agency broker offering innovative trading algorithms and strategies across various asset classes. Tradebook provides a comprehensive front-to-back execution, clearing and settlement solutions for equities, futures, options and FX in [...]

Requirement:

An ideal candidate should possess: - A degree in Finance/Business is preferred - 5+ years of financial industry experience in a brokerage Sales environment - Excellent communication and presentation skills - Solid understanding of Financial Markets and Industry Practices - Understanding of the challenges in the brokerage business and the creativity to think about value-added solutions for clients - Prior experience as a Sales in electronic trading solutions, DMA, Algorithmic strategies experience is essential - Fluency in both English, Cantonese and Mandarin is a must - Proficiency in other Asian languages is an advantage

How to apply:

Contact Jill Fleming jfleming39@bloomberg.net (852) 2977-6502]]> Bloomberg Tradebook is currently looking for a highly motivated, self-driven sales professional to join its rapidly expanding sales force in Asia.

Bloomberg Tradebook is a global agency broker offering innovative trading algorithms and strategies across various asset classes. Tradebook provides a comprehensive front-to-back execution, clearing and settlement solutions for equities, futures, options and FX in over 100 global exchanges. We are currently looking for talented and motivated institutional brokerage sales candidates with proven track record and experience in selling electronic trading solutions to join us.

Extensive knowledge of equities is a must, preferably in Asian markets. Additional experience in other asset classes (Futures, Options, FX) or trading technology would be an added advantage. The role requires creative selling and proactive relationship management of major institutional clients and the candidate will be expected to play a significant role in expanding the Tradebook business in Asia.

]]> http://asiaeheads.com/job/tradebook-sales-representative/feed/ 0 Asia Pacific Regional Head of Private Banking Technology – MD level ( FULL TIME ) http://asiaeheads.com/job/asia-pacific-regional-head-of-private-banking-technology-md-level/ http://asiaeheads.com/job/asia-pacific-regional-head-of-private-banking-technology-md-level/#comments Wed, 09 Nov 2011 04:42:12 +0000 barry http://asiaeheads.com/job/asia-pacific-regional-head-of-private-banking-technology-md-level/ Company: Realtime Resourcing Asia Pacific

Location: Jalan Uluwatu II, Jimbaran, Bali - Singapore

Website: www.realtimeresourcing.com

Description:

The Regional Head of IT Private Banking  for Asia Pacific is a member of the Global IT PB Management Team, reporting directly to the CIO of IT Private Banking. The role includes the representation of IT PB in APAC and reports additionally to the CIO of Asia Pacific. The Regional Head of IT PB APAC [...]

Requirement:

You  must be operating at MD level at a top tier bank, with the relevant Private Banking / WM experience.

A proven track record of the ability to lead technology teams of ~450 and control a buget of $100m.

Please forward your profile to discuss further.



How to apply:

Barry@realtimeresourcing.com

]]> The Regional Head of IT Private Banking  for Asia Pacific is a member of the Global IT PB Management Team, reporting directly to the CIO of IT Private Banking. The role includes the representation of IT PB in APAC and reports additionally to the CIO of Asia Pacific.

The Regional Head of IT PB APAC is responsible for providing strong leadership to the IT Private Banking APAC management team – helping to articulate and implement the IT Private Banking global and regional strategy. The successful candidate must be able to establish themselves as a strong coach and mentor to the team.

The Regional Head of IT PB APAC is the senior IT partner for the PB Business stakeholders in the region and is responsible for the Client Account Management, as well as for the entire IT project and IT service delivery. They will interface with the PB APAC Committee members on all IT related issues. 

]]> http://asiaeheads.com/job/asia-pacific-regional-head-of-private-banking-technology-md-level/feed/ 0 Single Stock development lead Apac ( FULL TIME ) http://asiaeheads.com/job/single-stock-development-lead-apac/ http://asiaeheads.com/job/single-stock-development-lead-apac/#comments Tue, 08 Nov 2011 04:41:26 +0000 mark http://asiaeheads.com/job/single-stock-development-lead-apac/ Company: Realtime Resourcing Asia Pacific

Location: JL Uluwatu 2, Jimbaran, Bali, Indonesia - Central - Hong Kong - Hong Kong

Website: www.realtimeresourcing.com

Salary:15,000 USD - 25,000 USD

Description:

This is an exciting opportunity to join a Tier 1 global investment banking firm in Asia. Our client requires a seasoned development manager with extensive exposure to Single Stock trading and Equities technology. The role will reuire day to day working with global teams so the ideal candidate with be both expert level from both [...]

Requirement:

Ecellecnt knowledge of Single Stock business.

Proven technical background ideally in Java.

Strong management experience of up to 15 people.

Excellent comms skills and business facing.



How to apply:

Mark Jackman

+62 361 847 1819

mark@realtimeresourcing.com

]]> This is an exciting opportunity to join a Tier 1 global investment banking firm in Asia.

Our client requires a seasoned development manager with extensive exposure to Single Stock trading and Equities technology.

The role will reuire day to day working with global teams so the ideal candidate with be both expert level from both a technical and business perspective.

This is a leading edge development project and critical to the success of the business in APAC.

]]> http://asiaeheads.com/job/single-stock-development-lead-apac/feed/ 0